This helps you redeem your flight anytime. I have dropped 6-7 mails to [protected] but no response from them. issued by a Government body) indicating their date of birth, and present it at the time of check-in at the airport. Pre-book for seats, refreshments, baggage and also avail benefits like priority checkin, travel insurance or in-flight menu. This report will contain a unique reference number which enables GoAir to trace their baggage as quickly and efficiently as possible. What happens if my baggage has been misrouted or declared lost? Which credit card types are accepted for booking on IVR? and a fully collapsible baby wrap or a blanket. What would be the charges if I purchase excess baggage while travelling in domestic sectors? GoAir does not carry unaccompanied minors under the age of 5 years. Flight has been cancelled by go air and i didn't get full refund or credit shell of pnr in my account. Are there any additional charges if I make a booking through the contact centre? Once your reservation is retrieved you can take a print out of your ticket. Can I alter my name incase I am not able to travel and tranfer my ticket to another person? You may change / re-book / cancel bookings under manage booking option on the homepage of our website. Manage booking for your scheduled GoAir flights. Expectant mothers may be permitted to fly till the end of 27th week of pregnancy without any medical certificate. A group is defined as 7 or more passengers travelling together on one reservation. For safety reasons, only children upto the age of 2 years, as on date of travel are permitted to travel as an infant. We have wheelchair service available for use at all airport locations to assist with transportation from check-in to the boarding gate and from the aircraft to the arrivals hall at the destination. If you have provided us with your SMS-capable mobile phone number or email address while booking, then GoAir will notify you in advance through an SMS or email. Can a Travel Certificate help us with reimbursement, GST and LTC claims? Customers can pre-book excess baggage in increments of 5Kg, 10Kg, 15Kg and 30Kg. Do we get credit shell here? For One-Way journey ₹ 250/- per passenger & For Return journey ₹ 500 per passenger. You can easily view your credit shell balance on your itinerary. All Customers must present valid identification at check-in. While it is recommended to pay for your own flight ticket, you can pay for another customer using your credit card. It is also recommended that customers carry blankets/ shawl on board as required. How can I change / cancel my reservation? However, only one modification is allowed by calling at the contact center. You can call us to make your booking once the OTP is received from your card issuing bank. Can I obtain refund on cancellation of an itinerary? Scheme cannot be combined with any other offers/discounts/promotions from GoAir. Travel certificate is a proof of travel provided at a charge of INR 200 per person per sector inclusive of GST. Also, goair is not providing proper information to their customer. Customers booked under this Senior Citizen special fare need to carry a valid photo ID Card (like – Aadhaar card, Senior citizen card, Driving license etc. Discount on base fare is provided for bookings made under Defence category and is open to serving and retired Indian armed personnel and paramilitary personnel, their spouses and dependent children. Web Check-in is not allowed for Student Discount bookings. No, a refund cannot be obtained for the same once issued, Ex India to Bangkok / Male / Phuket / Singapore, Ex India to Abu Dhabi / Muscat / Dammam / Kuwait/ Dubai. GoAir currently does not provide ear plugs and cotton on-board. In case of any such unfortunate instance, the matter must be reported to our airport staff before leaving the airport premises, wherein our staff would then raise a Damage Baggage Report (DBR) stating the losses incurred, assess the situation and resolve the same as per set guidelines. Customers must report sufficiently in advance to avoid missing the flight. The first step is to approach the Baggage Services Desk or a GoAir representative available in the arrival hall, near the baggage claim area. Unaccompanied minor must have valid photo ID proof prior to and at the check-in counters. Can I book through the contact center using my credit card for another customer? If customer wishes to carry more than the standard baggage allowance of 15 kg, they can pre-purchase the same in increments of 5 kg, 10 kg, 15 kg & 30 kg on our website. To know more about the rescheduling. GoAir reserves the right to amend / cancel / withdraw the Scheme at any time without any prior intimation. The entire process is fully automated and ensures security of your card information. How can I obtain refund for a ticket booked through a travel agency? For One-Way journey ₹ 250/- per passenger & For Return journey ₹ 500/- per passenger (inclusive of service tax and cess if applicable). Currently we accept only Credit cards for bookings on IVR. Get all latest & breaking news on Goair. The form must include the name and contact numbers of the parent or guardian (above the age of 18) who will meet the unaccompanied minor at the point of arrival. What is the amount refunded if I have missed a flight? What are the features of the Manage Booking option on the website? To know more details. In absence of any valid documents the customer booked under the Special Fares for Senior Citizen will not be able to claim the benefits, under the offer and their booking will stand cancelled and if the passenger still intends to fly then the passenger will be required to pay differential fare as per the rate prevailing on the date of booking.

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